The Unofficial Airfix Modellers' Forum

SAMI issues
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Author:  jssel [ December 3rd, 2017, 4:28 pm ]
Post subject:  SAMI issues

Wondering if anyone else have had an issue like this.

Back in April I renewed my subscription to SAMI and have never received a single issue. Emails have been exchanged with Mr Mark Willey with the promise that my “papers are in order” and past issues have been posted. After one month with no results I recontacted him and now he told me that there was a “database issue” and again “papers are in order”. I was advised that due to my patience I would get my magazines plus a book of my choice to make things right. Another month goes by with no results.

To make matters worse, my local bookstore that handled the magazine is going out of business.

I advised Mr Willey to credit my card $119.00USD and call it a day. And that hasn’t happened.

Thoughts or ideas welcome.

Author:  fredk [ December 3rd, 2017, 4:46 pm ]
Post subject:  Re: SAMI issues

Can you claim from your credit card? - if you originally paid that way
I know my credit card offers a sort of 'insurance' on purchases which don't turn up or are faulty

Also; In the UK we have a [fairly] simple system of taking each other to court in cases like this - its called 'Small Claims' court; a small court admin fee [which you get back if you win] and no lawyers allowed
Might you have something similar?

Author:  jssel [ December 3rd, 2017, 11:36 pm ]
Post subject:  Re: SAMI issues

We have small claims court over here. I have subscribed for years with no issues until now. I will check with my credit card company but to much time may have gone by. Point being is it is so unlike the business as I have experienced.

I can also add my post office is not holding anything for my attention.

Author:  jRatz [ December 4th, 2017, 2:03 am ]
Post subject:  Re: SAMI issues

I had a similar issue when Marine Modelling International (Traplet) went under with no notice.
I wrapped up several emails I had sent and passed them on to my credit card issuer with a request for a refund.
Got a temp refund in a week and full confirmation in a couple months after they figured out Traplet went belly up - noy same circumstances as SAM Publ / SAMI, but it works.

There is no magazine that good that they get 3 strikes ....

Author:  jssel [ December 26th, 2017, 10:37 pm ]
Post subject:  Re: SAMI issues

Wanted to post an update to this problem. Today in the mail I received the December issue if SAMI. Not sure where this will lead but maybe things are sorted.

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