Pavla 1:72 Spitfire canopy set - What a disappointment!

[ucontrol2000]

For my Spitfire PR Ia I needed a canopy with an external armored windshield and side blisters. Pavla produces a set dedicated to the Spifire that has exactly the right one, so I ordered it.
When the set arrived, what a disappointment! The hood that interests me is malformed to the point of being unusable (see posted pictures). I wrote to Pavla people three times to inform them of the inconvenience, but no one answered me. What a difference compared to the Falcon ClearVax Canopy Sets! I remember when there was one that was just less than perfect, they noticed it and put a duplicate in the package.
I don't think Pavla is the right company for me.

[Crashpilot]

obviously QC was fast asleep, when they produced it...

[JamesPerrin]

You’d be hard pushed to recognise that as a Spitfire canopy.

[ucontrol2000]

obviously QC was fast asleep, when they produced it...

Is there a QC in Pavla factory?

[Kitaholic]

To be honest I'm not surprised. I've had numerous problems with Pavla, including a Mirage cockpit with no instrument panel so QC? No

[ucontrol2000]

I agree it's a hard piece to form, but someone can do it. Here is a canopy formed by Aeroclub:


... and this is the one provided by Falcon:


The quality control provided by Falcon is to be admired. When they notice a defect, even negligible, they insert a copy of the part in the packaging:


Why is Pavla's behavior so far from this ethic?

[Chuck E]

Hard to believe that it's a Pavla canopy. I would write to them.

[ucontrol2000]

Hard to believe that it's a Pavla canopy. I would write to them.

Already done, Chuck. Three times - no response.

[ucontrol2000]

Here is the conclusion of my misadventure. While Pavla didn't bother to answer me, just answered the "Super Hobby" sales manager I had purchased from. This is the answer:

"Dear Sir/Madam,
Apologize for mistake. We can make refund for this item and move this overpayment to next order.
Apologize for inconvenience. Best regards,
Grzegorz Jasinski"
-------------------------------
https://www.super-hobby.it; e-mail: grzegorz.jasinski@super-hobby.it
Komice Wielkie 781 32-020 Wieliczka Polska


Here, this is the behavior that anyone would like to see in their daily purchases. Thank you, Grzegorz.

[Stuart]

I'm not a big fan of Pavla - I've yet to buy any of their resin cockpit sets that actually fit.

[ucontrol2000]

I'm not exactly an aftermarket fan, Stuart. The only company I appreciate is Falcon, of which I bought a few Clear Vax Canopy sets.

[Bazmodeller]

Thank God,I dodged a right old bullet there,fortunately I couldn't locate a Pavla conversion set. Sorry you had that issue.